Limits
This page summarizes what the Pallax interface itself shows about capacity and usage — no number here comes from anything you couldn't also see yourself.
What your plan limits
Under Account menu → Tenant Management → Subscription & Usage you see, for your own tenant, how much you're already using of four things and how much is available in total:
- Workspaces
- Gateways
- Sensors
- Users
This page is where the platform shows capacity for your tenant authoritatively — it depends on your plan, not the same for every tenant. On the test tenant used here for illustration (plan Pallax Free), at the time of observation:
| Used | Available | |
|---|---|---|
| Workspaces | 1 | 1 |
| Gateways | 1 | 1 |
| Sensors | 1 | 5 |
| Users | 1 | 2 |
Those are this one test tenant's numbers and its plan — not the limits that apply to every plan. Check your own numbers on the same page in your own tenant. The interface itself makes this connection clear: the same page's own "Need more capacity?" prompt explicitly offers an upgrade to a paid plan to get more workspaces, gateways, sensors, and features.
How you know a limit is reached
A reached limit shows up not only on the subscription page, but also right where you're trying to create something. In the Provision device wizard, the Gateway option is disabled once your gateway limit is reached, with the message: "You've reached your plan's gateway limit. Remove one or upgrade to add more." The same kind of message appears when the workspace limit is reached, once you try to create another workspace.
What this page can't say
The interface shows nowhere how long your data is kept — not on the subscription page, nor at Compliance, Reports, or anywhere else. This documentation deliberately names no retention duration here for that reason: publishing a number from an internal technical configuration would be a promise the platform itself doesn't make you. If you need to know how long your data stays available, reach out via contact. What you do have in your own hands instead — export, access, deletion — is covered under Data and Privacy.
Also not visible in the interface: a fixed number for how often data may arrive, or a breakdown of what CSV or JSON export covers per plan. Neither is stated here for that reason.