Data and Privacy
This page summarizes what the Pallax interface itself shows you about your data and gives you control over — no statement here comes from anything you couldn't also see yourself. It describes what the platform does, not what Pallax as a company contractually commits to; for the legally binding version, see the privacy policy on pallax.io.
Taking your data with you
Several pages offer their own export, each for its own slice:
- Devices — the current device list via Export.
- Console — the visible log excerpt via Export CSV.
- Compliance — your gateways' software bills of materials via Export CSV and Export JSON.
- Reports — scheduled, recurring exports, if you regularly need a summary instead of an ad-hoc view.
There's no single button that exports everything at once — taking your data with you in full means combining these views.
Who can see your data
You control access yourself through roles: two tenant roles apply to the entire tenant, five workspace roles each apply to a single workspace — from read-only access (Asset Viewer, Data Analyst) up to full administration. Details on all seven roles and how you assign them: User & Tenant Administration.
You can see who's currently logged in to your tenant under Profile → Sessions. From User & Tenant Administration: "every session except the current one carries its own Sign out button, and Sign out all also signs out all sessions except the current one, together."
A searchable Audit Log in Tenant Management logs account activity such as logins, role changes, and invitations — it isn't a log of who looked at which device's data in detail.
If you leave
The tenant Danger Zone (Tenant Management → Danger Zone tab) contains Delete Tenant — per the interface, "Permanently delete this tenant and all associated data. This action cannot be undone." That's irreversible; export what you want to keep beforehand, via the paths above. You can delete your own account independently of that via Profile → Danger Zone.
What this page can't say
Nowhere does the interface show how long your data stays stored — checked in detail under Limits. Also not visible: exactly where your data resides, or which sub-processors are involved. Neither is stated here for that reason — not as a number, not as a location. For anything beyond what the platform shows you itself, the privacy policy or contact are the right address.