Setup

Before you can use a newly created tenant for the first time, the platform sets it up once. That happens automatically in the background and is normally done within a few minutes — only after that does the interface the rest of this documentation describes appear.

Why there's a wait

A new tenant is initially only created, not yet operational: the platform has to finish setting it up before Cockpit, Devices, or analytics become usable. Until then, every page shows that setup is still pending instead of the actual interface.

How it starts and what you see

After your first login to a new tenant, the platform offers you a button to start setup. After that it runs on its own: several steps are worked through one after another, each recognizable as still pending, currently in progress, or already completed. You don't need to do anything else in the meantime.

How long it takes

In a previously observed run on the Dev environment, the entire setup took around five minutes. That's a rough guideline for the normal case, not a guaranteed time.

How you know setup is finished

As soon as the last step is complete, the view switches on its own to the normal Pallax interface — no manual reload or confirmation is needed. From there, Getting Started continues: choosing a workspace, provisioning your first device, and seeing your first values on the Cockpit.

If setup doesn't start on its own

If after your first login you see neither a button to start nor any progress, or setup sits without any visible change for several minutes, reach out to support via the contact page rather than trying again on your own.

Terms like Tenant or Workspace: Glossary.